What are the terms and conditions?

When it comes to service, you'll be glad you bought your item at Hermes Music.

  • 14 days for exchanges and returns, the duration of the guarantee with the manufacturer is established by the manufacturer.
  • Proof of purchase is required when making a claim for any manufacturer.
  • Warranty claims sent to Hermes Music take 2-4 business days to process and replacement depends on manufacturer findings after the product is sent to them.
  • Shipping cost varies by manufacturer. 
  • Some manufacturers require the customer to contact them directly for warranty claims.
  • Hermes Music provides excellent customer service and we will do our best to assist on warranty claims.

Changes and refunds are subject to a 20% restocking fee, items that are returned within the time indicated, in their original condition, and with all components can be considered case by case for a 100% refund.

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