What are the terms and conditions?
When it comes to service, you'll be glad you bought your item at Hermes Music.
- 14 days for exchanges and returns, the duration of the guarantee with the manufacturer is established by the manufacturer.
- Proof of purchase is required when making a claim for any manufacturer.
- Warranty claims sent to Hermes Music take 2-4 business days to process and replacement depends on manufacturer findings after the product is sent to them.
- Shipping cost varies by manufacturer.
- Some manufacturers require the customer to contact them directly for warranty claims.
- Hermes Music provides excellent customer service and we will do our best to assist on warranty claims.
Changes and refunds are subject to a 20% restocking fee, items that are returned within the time indicated, in their original condition, and with all components can be considered case by case for a 100% refund.
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